Privacy Policy
Last Updated: January 1, 2025
1. Introduction
This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our travel booking platform, including our website and mobile applications.
2. Information We Collect
2.1 Personal Information
- Identity Data: Full name, date of birth, nationality, passport/ID number
- Contact Data: Email address, phone number, postal address
- Financial Data: Payment card details, billing address, transaction history
- Travel Data: Booking history, travel preferences, frequent flyer numbers, loyalty program details
2.2 Automatically Collected Information
- IP address and device information
- Browser type and operating system
- Pages visited, time spent, and navigation patterns
- Cookies and similar tracking technologies
3. How We Use Your Information
- Processing and managing your travel bookings (flights, hotels, tours, car rentals, visas)
- Communicating booking confirmations, updates, and changes
- Providing customer support and resolving disputes
- Personalizing your experience and recommending relevant offers
- Complying with legal and regulatory requirements
- Preventing fraud and ensuring platform security
4. Information Sharing
We share your data with:
- Service Providers: Airlines, hotels, tour operators, car rental companies, and visa processing agencies necessary to fulfill your bookings
- Payment Processors: Secure third-party payment gateways for transaction processing
- Legal Authorities: When required by law, regulation, or legal process
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement industry-standard security measures including SSL/TLS encryption, PCI-DSS compliance for payment processing, and regular security audits to protect your data.
6. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for marketing communications
- Request data portability
7. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are retained for a minimum of 7 years for tax and regulatory purposes.
8. Contact Us
For privacy-related inquiries, please contact our Data Protection team at the email address listed on our Contact page.