Frequently Asked Questions

General

How do I create an account?

Click "Sign In" in the top-right corner and select "Register". Fill in your details and verify your email to get started.

Do I need an account to make a booking?

Guest bookings may be available depending on the system configuration. Creating an account lets you manage bookings, save preferences, and earn rewards.

Bookings

How do I find my booking?

Log in to your account and go to "My Bookings" in the dashboard. You can also search by your booking reference number.

Can I modify my booking after confirmation?

Modification options depend on the service provider's policy. Contact our support team with your booking reference for assistance.

What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, Amex), bank transfers, and digital wallets depending on your region.

Cancellations & Refunds

How do I cancel a booking?

Go to "My Bookings", select the booking you wish to cancel, and follow the cancellation process. You can also contact support for assistance.

How long does a refund take?

Refunds are typically processed within 5–14 business days, depending on the payment method and provider.

Visa Services

Do you guarantee visa approval?

No. We assist with visa application preparation and submission, but the final decision rests with the respective embassy or consulate.

What documents are needed for a visa application?

Required documents vary by destination and visa type. Each visa listing includes a detailed requirements section.